MARS Solutions Ltd. offers one of the most highly professional Call Center Training Certification programs in the country, led by the industry's top-rated instructors, with over 15 years combined experience. These courses will equip you with the skill set that you need to improve your call center's performance. You will be able to return to your business and drive effective change for your contact center using best practice methods validated by MARS.

MARS call center training workforce management workshop covers the entire WFM process - from the gathering of data to the production of forecasts, schedules and budgets. We include lessons that benefit attendees from any size organization, large and small, with real-world examples of solutions that work in practice - not just theory.